FAQs

FREQUENTLY ASKED QUESTIONS

🔥 What currency are your prices in?

All prices are listed in GBP (£).

⚡ I just placed an order—when will it ship?

We move fast—because you do.
Please allow 24–48 hours for us to process your order.
Once shipped, delivery takes around 7–10 business days (excluding holidays).

Your tracking number will be emailed to you 3–5 business days after dispatch.
Haven’t received it after 5 business days? Hit us up at contactfitlence@gmail.com.

💥 I’m not feeling my order—can I return it?

If it’s damaged or defective, we’ve got your back.
You’ve got 30 days to send it back for a full refund.

• You’ll need to cover the return shipping cost.

• Make sure to include your name and order number in the return parcel.

• If your order is still in transit, please wait for it to arrive before returning it.

No stress—just send it back and we’ll make it right.

⛔ Can I cancel my order?

Yes—if it hasn’t shipped yet, you can cancel with zero penalty.
Once it’s out the door, you’ll need to go through our simple return process to get your refund.

🛑 I entered the wrong address—what now?

Act fast!
If you noticed an error, reply to your confirmation email or contact us at contactfitlence@gmail.com within 24 hours to correct it.
After 24 hours, we can’t guarantee changes or refunds—so don’t wait.

🌍 How long does shipping take?

We ship worldwide from multiple fulfilment centres, depending on your location.
Most orders arrive in 7–10 business days, but international orders may take longer.

❓ Got a question we didn’t answer?

No problem. Reach out at contactfitlence@gmail.com—we’re here to help.
To speed things up, include your order number and a clear explanation of the issue.